Frequently asked questions.
Q: Does the Board have operating hours?
A: Yes, Monday - Friday: 9AM - 5PM, Saturday - Sunday: Out of office
Property Management: Luxe Property Services Inc
Phone: 954-418-6650
If you have trouble getting in contact with the property management company, please follow up with an email to the board of directors
Email: GMAIL
Q: Can I call the Board Members directly via their personal phone numbers?
A: No, we ask that all official HOA business be conducted via email. All Board Members have access and will respond within 2 business days. Please note, all official business must be recorded for legal records, therefore communications must be documented via the official HOA inbox.
Q: Do all ARC Requests need to be submitted via PayHOA?
A: Yes, please visit the “Requests” tab to submit your ARC.
Q: How do I make my HOA payment?
A: We prefer all payments be made through Truist but if you must, please mail your check addressed to Westchester Lakes HOA to
2151 W Hillsboro Blvd Unit 301 Deerfield Beach, FL 33442
Truist Online Bill Pay Tutorial
Q: What if I need technical support, help registering, or navigating the site?
A: Please contact EagleLakesCommunityHOA@gmail.com for assistance.
Q: What if I never received the PayHOA registration email?
A: Please send us an email and we'll get you set up
Q: Does everyone in my household need to register for PayHOA?
No, only one resident per unit is required to register, however you may add more than one individual to your unit.
Q: What if I don't have the internet?
A: If you have a hardship or do not have reliable internet access, please let a board member know; EagleLakesCommunityHOA@gmail.com or contact our property manager Tony Siegel at 954-418-6650.
Q: My fob isn’t working
A: Please use the call box to dial yourself and open the gate by pressing 9. Then send an email to our property manager Tony Siegel at Tony@luxepropertyservices.com and CC our board members at EagleLakesCommunityHOA@gmail.com
Q: What if I don’t want to bring my fob with me on a walk?
A: Please use the pedestrian gate. Pedestrians should refrain from walking up to the callbox or walking through the main gates, this is for vehicles.
Q: How will my vendor or visitor get into the community since we aren’t using instant open pins?
A: They will look you up in the call box by name. Answer your phone and PRESS 9 (same as before) to open the gate. Or you can provide them with a guest pass through the MYQCommunity app.
Q: Will my old fobs work with the new system?
A: As long as you provide the fob number to the BOD, that fob will be programmed to the new gate system.
Q: Can I use an instant open pin?
A: No, instant open pins will not be used with the new gate system.
Q: How do I operate the new call box?
A: Please refer to the gate access tab at the top of the page